Amzane Games Discover Lucky21
AMZANE GAMES · LUCKY21 BLACKJACK

PLAYER SUPPORT

Find answers to common questions, troubleshoot technical issues and contact Amzane Games for help with Lucky21 Blackjack on iOS or Android.

Last updated 19 July 2026 Platforms iOS · Android
CONTACT SUPPORT VIEW QUICK HELP
01
START HERE

Quick help

No player account required

Lucky21 does not currently require a username, password or online player account to play.

Rewarded ads are optional

You choose whether to watch an available rewarded advertisement in exchange for the displayed in-game benefit.

Update before troubleshooting

Install the latest app and operating-system updates before reporting crashes, freezes or display problems.

No real-money gambling

Lucky21 is an entertainment game. Virtual chips have no cash value and cannot be deposited, withdrawn or exchanged for money.

Important: Amzane Games will never ask you to send a password, bank login, payment-card number or security code through ordinary support email.
02
PREPARE YOUR REQUEST

Before contacting support

A complete request helps us understand the problem and reduces the number of follow-up messages needed.

DEVICE

Phone or tablet model

For example: iPhone 15, iPad Air, Samsung Galaxy S24 or another exact device model.

SYSTEM

Operating-system version

Include the installed iOS, iPadOS or Android version.

APP

Lucky21 version

Provide the app version shown in the store, app information screen or in-game settings when available.

ISSUE

What happened

Explain what you expected, what actually happened and whether the issue can be reproduced.

TIME

Approximate date and time

Include your time zone when the issue concerns an advertisement, reward or temporary service problem.

EVIDENCE

Optional screenshot

Attach a screenshot only when it does not display private, financial or highly sensitive information.

Privacy reminder: Send only the information reasonably needed to investigate the issue. Do not include passwords, identity documents or full payment details.
03
GAME DATA

Gameplay and local progress

Lucky21 does not currently require a cloud player account. Game settings and progress may therefore be stored locally on the device, depending on the current app version and platform behaviour.

Actions that are usually safe
  • Close and reopen Lucky21.
  • Restart the phone or tablet.
  • Update Lucky21 from the official app store.
  • Update the operating system.
  • Check available storage space.
Actions that may remove local data
  • Uninstalling or deleting the application.
  • Clearing app data or storage in device settings.
  • Resetting or replacing the device without a supported backup.
  • Using system-cleaning tools that remove application data.
BEFORE REINSTALLING

Reinstallation may remove locally stored progress

Do not uninstall Lucky21 as a first troubleshooting step unless you accept that local game information may be lost. Contact support first when preserving progress is important.

04
OPTIONAL ADVERTISING

Rewarded advertisements

Lucky21 may offer optional rewarded advertisements through Google AdMob. Availability can vary according to connection quality, region, device, platform settings, consent status and advertising demand.

01
Keep the app open until completion

Closing the advertisement or switching apps before completion may prevent the reward confirmation from reaching Lucky21.

02
Check the internet connection

A weak or interrupted connection can affect ad loading and reward confirmation.

03
Wait before trying again

Advertising inventory may be temporarily unavailable. Repeatedly tapping the button may not create an available advertisement.

04
Report a missing reward clearly

Include the approximate time, device, app version, displayed reward and whether the advertisement completed normally.

No guaranteed ad availability: An optional rewarded-ad button does not guarantee that an advertisement will be available every time or in every location.
05
PRIVACY

Privacy and consent support

Depending on your region, Lucky21 may display a consent message or a Privacy Options entry for reviewing advertising and privacy choices.

MANAGE ADVERTISING CHOICES Lucky21 Privacy Choices

Learn how to review or change consent and regional advertising options inside the app.

READ THE FULL POLICY Lucky21 Privacy Policy

See the information processed, purposes, providers, retention periods and privacy rights.

PRIVACY REQUEST privacy@amzanegames.com

Use this address for access, deletion, objection, consent or other data-protection questions.

Advertising choice: Refusing personalised advertising does not prevent normal gameplay. Non-personalised or limited advertising may still be shown where permitted.
06
TROUBLESHOOTING

Technical troubleshooting

Try these steps in order. Test Lucky21 after each step so you can stop as soon as the issue is resolved.

  1. 1
    Close and reopen the app

    Fully close Lucky21, then launch it again.

  2. 2
    Restart the device

    Restarting can clear temporary system or memory problems.

  3. 3
    Install available updates

    Update Lucky21 and the device operating system from official sources.

  4. 4
    Check connection and storage

    Confirm that the device has a stable connection and sufficient free storage.

  5. 5
    Disable temporary network filtering

    VPNs, private DNS services, ad blockers or restrictive networks may interfere with advertising or online service requests.

  6. 6
    Contact support before reinstalling

    Reinstallation may remove locally stored progress or settings.

CRASH OR FREEZE

App closes or stops responding

Report the screen or action immediately before the problem, how often it happens and whether a restart changes the behaviour.

DISPLAY ISSUE

Text or controls are not visible

Include device orientation, display-size settings, language and a screenshot when safe.

NO AD AVAILABLE

Rewarded ad does not load

Check the connection, privacy settings and whether the issue continues later on another network.

MISSING REWARD

Ad completed but reward is absent

Include the displayed reward, approximate time and whether the ad showed a completion or close screen.

07
FAQ

Frequently asked questions

Does Lucky21 use real money?
No. Lucky21 is an entertainment game. Virtual chips have no real-world cash value and cannot be withdrawn or exchanged for money.
Do I need an account to play?
No player account is currently required. Lucky21 does not ask you to create a username and password to access normal gameplay.
Why is a rewarded ad unavailable?
Availability can vary by region, connection, device, privacy choices, platform configuration and current advertising demand.
What should I do if I did not receive an ad reward?
Keep the app open until the ad finishes, check the connection and restart the app. If the issue continues, send support the device, app version, approximate time and displayed reward.
Can support restore deleted local progress?
Restoration may not be possible because Lucky21 does not currently require a cloud player account. Avoid uninstalling or clearing app storage when preserving local progress is important.
How do I change advertising consent?
Open Lucky21 and select the Privacy Options entry when it is shown for your region. More instructions are available on the Lucky21 Privacy Choices page.
What information should I send to support?
Include the device model, operating-system version, Lucky21 version, country or approximate region, issue description and reproduction steps. Do not send passwords or financial details.
Where can I make a privacy request?
Email privacy@amzanegames.com for access, deletion, objection, consent or other data-protection requests.
08
CONTACT

Contact Lucky21 support

Use the address below for gameplay, technical and rewarded-ad questions. Support messages are reviewed by Amzane Games.

PLAYER SUPPORT EMAIL support@amzanegames.com

Suggested subject: Lucky21 Blackjack Support Request

EMAIL SUPPORT
INCLUDE THIS INFORMATION 
Device model:
Operating system:
Lucky21 version:
Country or approximate region:
Issue description:
Steps to reproduce:
Approximate date and time:
Screenshot attached: yes / no
PRIVACY REQUESTS privacy@amzanegames.com
DEVELOPER Tarik Amzane · Amzane Games · Spain
Safety: Never send passwords, payment-card details, bank credentials or identity documents unless a lawful and secure verification process has been specifically explained to you.
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